NovaTechX
Marketing site for a platform that takes enterprises, universities and students from an idea worth solving through to commercialisation.
Website buildVisit site
Proactive IT support for UK businesses
We keep the systems, devices and accounts your team depends on running, including the international offices many of our clients have. Websites, online stores and marketing sit with the same team when you need them.
Tools and platforms we work with
Microsoft 365
Microsoft Entra ID
Microsoft Intune
Microsoft Azure
Windows Server
Active Directory
Microsoft Defender
Google Workspace
Ubiquiti UniFi
Veeam
TeamViewer
Cloudflare
cPanel
Jira
Slack
Shopify
Amazon
eBay
TikTok Shop
WooCommerce
WordPress
Google Ads
Meta
Managed IT support
Proactive IT support, around the clock
We provide proactive IT support for businesses across the UK, many of whom have international offices that our team supports too.
Clients use our 24/7/365 managed services for dependable expertise at a cost that works, so their technical platforms keep running and their people have someone to call, without carrying an IT department on the payroll.
How our IT support worksWatched, not waited on
Systems, backups and updates are monitored so most problems are dealt with before anyone raises a ticket.
Cover across time zones
UK businesses with offices abroad get the same desk and the same engineers, whatever hour the issue lands in.
Platforms and people
Servers, cloud accounts, email, devices and access, alongside day to day support for the staff using them.
A fraction of a hire
Senior level expertise on tap, costed monthly, instead of the salary and cover of an in house technician.
Who we work with
Two ways businesses use us
For established businesses
IT support, handled around the clock
A help desk your staff can call, systems watched day and night, security and backups maintained, and equipment sourced and set up. Cover extends to international offices where our clients have them.
- 24/7/365 cover
- Proactive monitoring
- Security and backups
- Flat monthly pricing
For startups and SMEs
The digital side, built and run
Websites, online stores on Shopify, Amazon, eBay and TikTok Shop, the marketing that brings people in, and consultancy when you need someone who has done it before. Built to start small and grow.
- Websites and web apps
- Store setup and management
- Marketing and social
- Consultancy and mentoring
IT & Technical Support
Systems, accounts and devices watched around the clock, with someone to call when they are not.
Websites
Fast, accessible sites built to sell and simple for your team to update.
eCommerce Stores
Shopify, Amazon, eBay and TikTok Shop, set up and run day to day.
Marketing & Growth
Paid, organic and social, measured against sales rather than reach.
AI & Automation
AI built into the systems you already use, taking the repetitive work off your team.
Based in Cardiff.
Working with businesses across the UK and further afield.
About usA digital team that
A digital team that
businesses keep
We look after the parts of a business that live online, as one team rather than four separate suppliers. Most of it is the technical layer: servers, networks, cloud accounts and the devices your staff work on. Around that sits the website your customers see, the stores taking orders, and the marketing bringing people in.
Increasingly that includes AI, put to work on the repetitive jobs that quietly eat hours every week. And we stay after launch, because most of what we do is keeping things running rather than handing them over.
More about usOur servicesBuilt, run and
Built, run and
supported by one team
Seven services that cover the technical side and the selling side of a business online.
7
Years combined experience
25+
Brands scaled
100%
Custom strategy
24/7
Optimisation & support
Why choose usReasons businesses
Reasons businesses
stay with us
- We treat your business like our ownWe look at your numbers the way we look at ours, and we will tell you when something is not worth spending money on.
- We start from the ground upWhether you are launching or untangling a mess someone else left, we fix the foundations first rather than papering over them.
- Cheaper than hiring in houseA developer, IT support and a marketer for less than the cost of one full time salary, with no recruitment and no payroll.
- We mentor your teamWe would rather leave your people able to run things themselves than keep them dependent on us.
- We bring new ideasAutomation, AI and better tools get suggested as we spot them, not saved up for the next quote.
- Plain reportingYou see what was spent, what it did, and what we changed. No jargon, no padding.
Our workPlatforms and websites
Platforms and websites
we have built
NovaTechX learning platform
A branded Moodle environment where students work through the Spark, Quest and Accelerate programmes, built and set up on top of the main site.
Moodle buildVisit site
AI Hive
Site for an AI firm connecting the global AI diaspora, covering their research work alongside training, mentorship and recruitment.
Website buildVisit site
Accurox
Site for a UK accountancy and business advisory firm, built around the services they sell: bookkeeping, payroll, outsourced finance teams and finance director support.
Website buildVisit site
National Centre of Artificial Intelligence
Site for Pakistan’s national AI centre, pulling its research labs, training programmes, events, impact work and careers into one place.
Website buildVisit site
How we workNo surprises, and
No surprises, and
no long contracts to start
Every engagement runs the same five stages, whether it is a website, a store or ongoing support.
01
Identify
We find where the business is losing money, time or customers.
02
Analyse
We work out why it is happening, using your numbers rather than guesswork.
03
Plan
A costed list of what to fix, in the order that pays back soonest.
04
Build and run
We do the work, then keep it running rather than handing it back.
05
Report
Monthly, in plain figures. What was spent, what sold, what changed.
How we work with you
What you can expect from us
You own everything
Domains, hosting, stores, ad accounts and analytics stay in your name. We work inside them with the access you grant, and if we ever stop working together you keep the lot.
One team for the whole stack
Support, the website, the stores and the marketing sit with the same people. Nothing gets lost between three suppliers pointing at each other.
Prices and answers up front
You know the cost and the timeline before work starts. If something is the wrong fit for your business, we tell you rather than sell it to you.
07OctIT Support
How much does IT support cost a small business in the UK?
Nobody publishes their rates, so here is how IT support is actually priced in the UK and what the numbers mean.
07OctIT Support
Microsoft 365 is not backing up your data
Microsoft keeps the service running. Keeping your data is your job, and most businesses find that out the hard way.
Common questionsAnswers before
Answers before
you ask
The things people ask us most. If yours is not here, it takes a minute to send it over.
Ask us anythingBoth. Some clients are opening their first store or setting up their first systems, others have been trading for years and want the day to day handled properly. The work is different, the approach is not.
Yes, and we often do. We start by auditing what you have, so you know exactly what you have inherited before anything changes. If rebuilding would cost less than fixing, we will say so rather than bill you for both.
It depends on the nature and scope of the work. One off builds, audits and setups are quoted as projects. Ongoing store management, marketing and IT support are monthly. We will tell you which suits your job on the first call.
We handle the recovery. That means the appeal, the paperwork and whatever caused it in the first place, then getting your listings trading again. Account health is part of store management, not an extra.
Yes, all of it, always. Stores, domains, ad accounts and analytics stay in your name. If the contract ends we log out from our side and you keep full access to everything.
Tell us what is not working
A free 30 minute call. We will tell you what we would fix first, whether or not you hire us.
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